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Emotional Intelligence 2.0™ For Managers & Leaders
Improving Relationship Management and Performance

SIM Professional Development (SIM PD) is the leading provider for adult learning, training and development for corporate and career development. We provide a wide range of quality executive programmes, corporate training, seminar and workshops in areas of soft skills training, leadership training, sales training, management training, personal effectiveness & productivity, project management training, strategy execution and forumation.

emotional intelligence 2.0™ for managers & leaders


It does not matter who you are and what you do. The more successful you want to be, the more Emotional Intelligence (EQ) you must have. There is no other way.

Everything you do sits on emotions and feelings. Everyone you work with has emotions and feelings. Whether you are aware of them or not, emotions are interweaved with everything you think, do, and say each day on the job, and throughout your life.

Emotional Intelligence is your ability to recognize and understand emotions in self and others, and your ability to use this awareness to manage your behavior and relationships. It is one of the most important abilities that an individual can possess, and it is a skill that can be developed with training.

Benefits to You
Business Outcome(s)

Being successful in today’s workplace depends greatly on your ability to understand and effectively manage emotions in self and understand emotions in others. While IQ and technical competence will always define who is capable of assuming a given role, such competencies rarely, if ever, predict work performance across a range of occupations and become more predictive of performance the higher one goes up the ladder.

Business is about people, and people are your business. More and more companies are hiring people, especially managers and leaders with high emotional intelligence skills. There is no exception, and EQ is a ‘must-have’ skill.

There is so much research that shows Emotional Intelligence is a separate intellectual capacity. With this being the case, EQ has become the “New Yardstick” by which managers and leaders are measured.

Learning Outcomes

You will acquire the knowledge and EQ skills related to your personal and social competencies from our professional EQ certified consultants. Upon completion of the course, you will learn how to:
• …recognize your own emotions and stay aware of them as they happen. This includes keeping on top of how you tend to respond to specific situations and people.
• …use awareness of your emotions to stay flexible and positively direct your behavior. This means managing your emotional reactions to all situations and people.
• …pick up emotions in other people and understand what is really going on. You will learn how to understand what other people are thinking and feeling even if you don’t feel the same way.
• …use awareness of your own emotions and the emotions of others to manage interactions successfully. This includes using personal and social competencies to guide clear communication and to handle conflict effectively.
• …apply Emotional Intelligence to build a trusting relationship in the workplace to achieve organizational goals and team success.

Programme Outline

a) What is Emotional Intelligence?
b) Business Case for Emotional Intelligence
c) My View of My EQ
d) Personal Competence
e) Social Competence
f) Action Plan

Key Benefits
You will learn to recognize and understand emotions in self and others, and your ability to use this awareness to manage self and relationship with others to improve performance in work teams and business outcome.

This course will be conducted through mini-lectures, interactive activities, group discussions, case studies, video vignettes, and online assessment.

Online EQ Self-Appraisal
You will be invited to participate in the online Emotional Intelligence Appraisal (EIA) prior to course commencement.

Participants will uncover their Emotional Intelligence literacy in this programme, followed by a 6-month action plan with strategies provided for Self-Directed Learning (SDL) through TalentSmart’s proprietary e-learning portal.

Who Must Attend
Level 3 - New Managers,
Level 4 - Managers &
Level 5 - Senior Managers & Directors
Programme Leader

Sim Sen is a master trainer and ICF coach for TalentSmart Inc., a company based in San Diego, California, USA.  He has coached and trained hundreds of leaders and managers from different countries and nationalities. His clients include leaders, managers and flight crews spanning across industries from airlines to telecommunications in government,SMEs and Fortune 500 companies. Mr Sim has acquired over a dozen of professional coaching, Emotional Intelligence and leadership certifications from around the world. Sim has acquired his degree in aviation training technology and psychology from Texas State, master in human resources, and master in communication from Central Queensland.




SIM Member Fee  (S$)

Non-member Fee  (S$)

including GST

including GST

Normal Fees



Early Bird Fees


- terms & conditions applies ; please call to enquire.


Early Bird Fees closing date for the programme :

Programme Scheduled Date

Register by

20 March 2020         

7 February 2020

24 July 2020-                                         

12 June 2020

6 November 2020 -

25 Septmber 2020


Enquiries : Kho Mei Yen - 62486137 | 62466746,

Foreign participants sponsored by their companies, GST is not applicable. If payment is made by a Singapore-registered company, GST will apply.

Non-members are welcome to sign up for SIM membership to enjoy the discounted rate. To sign up for SIM Membership, please visit, email or call 6248 9489. To register for the programmes now, select the preferred programme run-dates below through the register icon. "Register", which will bring you to the registration page.

DateTimeVenueRegistration Closing Date 
20/03/2020 - 20/03/202008.30 am - 5.00 pmSIM Management House, 41 Namly Avenue, Singapore 267616Mar 13, 2020 Register
24/07/2020 - 24/07/202008.30 am - 5.00 pmSIM Management House, 41 Namly Avenue, Singapore 267616Jul 17, 2020 Register
06/11/2020 - 06/11/202008.30 am - 5.00 pmSIM Management House, 41 Namly Avenue, Singapore 267616Oct 30, 2020 Register