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Business Etiquette Essentials
(formerly known as Essential Business Etiquette)

SIM Professional Development (SIM PD) is the leading provider for adult learning, training and development for corporate and career development. We provide a wide range of quality executive programmes, corporate training, seminar and workshops in areas of soft skills training, leadership training, sales training, management training, personal effectiveness & productivity, project management training, strategy execution and forumation.

business etiquette essentials


Stand out from the crowd and enhance your professional image with business etiquette skills to better your relationships with customers and business associates.

Benefits to You

Business Outcomes

Projecting a professional image is a first step towards having a great relationship with customers and business associates, leading to more positive results and achievements.

Learning Outcomes

• Conduct oneself professionally at meetings and business settings
• Manage objections professionally and effectively
• Handle conversations, email, tele/video-conferencing confidently
• Be adapt with business protocol including dress codes, handling seating for meetings and dinners, and dealing with customers from different cultures

Programme Outline
  • Business and social introductions
  • Office and business meeting etiquette
  • Email, telephone, handphone, tele/video- conferencing etiquette
  • Business lunches, buffets, cocktails and formal dinners 
  • Dining etiquette and seating arrangement
  • Entertainment guidelines and cultural sensitivities tips
  • Tips on networking professionally
  • Rules for giving and receiving feedback


Hands-on Experience

A practical business fine dining session will be included.

Who Must Attend
Level 1 - Administrative & Support
Level 2 - Supervisors, Executives, & Emerging Managers &
Level 3 - New Managers and anyone wish to enhance their business etiquette skills to create impact.
Programme Leader
Gaik Lim is a highly experienced and highly-rated trainer with over 20 years of professional and personal experience.  She enjoys training and brings to her programmes interesting experiences gained from her work with corporations in the private and public sectors. Given her vast experiences, she hosted formal dinner and functions for ambassadors, diplomats and top senior corporate executives in various countries.  With her enthusiasm and intense interest in her training programmes, Gaik stood out and is one of the recipients of the SIM’s Top 10 Trainers 2015.  Gaik also conducts her training programmes in Hong Kong, Korea, Australia, Malaysia, Thailand and Brunei.



SIM Member Fee  (S$)

Non-member Fee  (S$)

including GST

including GST

Normal Fees



Early Bird Fees


- terms & conditions applies ; please call to enquire.

Early Bird Fees closing date for the programme :

Programme Scheduled Date

Register by

21 & 22 November 2019-

10 October 2019

26 & 27 March 2020 -

13 February 2020

16 & 17 July 2020 -

4 June 2020

23 & 24 November 2020                

12 October 2020

Enquiries : Kho Mei Yen - 62486137 | 62466746,

Foreign participants sponsored by their companies, GST is not applicable. If payment is made by a Singapore-registered company, GST will apply.

Non-members are welcome to sign up for SIM membership to enjoy the discounted rate. To sign up for SIM Membership, please visit, email or call 6248 9489. To register for the programmes now, select the preferred programme run-dates below through the register icon. "Register", which will bring you to the registration page.

DateTimeVenueRegistration Closing Date 
26/03/2020 - 27/03/202009.00 am - 5.00 pmSIM Management House, 41 Namly Avenue, Singapore 267616Mar 19, 2020 Register
16/07/2020 - 17/07/202009.00 am - 5.00 pmSIM Management House, 41 Namly Avenue, Singapore 267616Jul 09, 2020 Register
23/11/2020 - 24/11/202009.00 am - 5.00 pmSIM Management House, 41 Namly Avenue, Singapore 267616Nov 16, 2020 Register