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Performance Compass That Engage, Enable, And Empower
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Effective performance management are essential to businesses. Through both formal and informal processes, it helps managers align their employees, resources, and systems to meet company strategic objectives. Performance conversations also work as a dashboard, providing an early warning of potential problems, including retaining top performers, performance falling below expectations.
Business Outcomes:
This workshop aims to enable people managers with the skills and strategies involved in setting specific objectives, coaching for performance, having engaging performance review conversations that can be turned around to become opportunities to enhance employee performance.
Learning Outcomes:
- Heightened awareness on Performance Management Principles and how the role as People Managers can influence performance in the organisation
- Formulate and agree on key work deliverables that are aligned with organisation strategic directions
- Be able to demonstrate techniques to handle human emotional reactions to feedback
- Apply the S.B.I and GROW model in ongoing feedback and performance conversations
- Learn approaches to deliver and manage performance conversations
Module 1 – INTRODUCTION: Trends & Practices, Unfair Performance Assessments
Module 2 – CREATE DRIVE: Goal Setting, Manage Emotional Reactions, Goal Agreement
Module 3 – MANAGE EXPECTATIONS: Providing Feedback (S.B.I) and Coaching Conversations (GROW)
Module 4 – APPRAISAL DISCUSSIONS: The Optimal Appraisal Model & Performance Appraisal Discussions
(Level 2) Supervisors, Executive, & Emerging Managers
(Level 3) New Managers
(Level 4) Managers
Annie Tan has over 20 years of leadership and management experience in DBS Bank, Standard Chartered Bank and Fiserv Aspac (Banking Solutions Consulting), 10 years in Human Capital.
In DBS, Annie spearheaded the setting up of the SME hotline and led teams to support SME & Wealth customers in the Customer Centre (an award-winning in-house 600 seats Call Centre).
As the Head of Onboarding in DBS Learning & Talent Development, she developed programmes in Customer Service, Leadership and Management.
As the Deputy to the Head of Leadership Institute, Annie successfully designed and facilitated programmes on Leadership, Professional Development, Performance Management and Cultural Development for DBS across the region.
| Category | SIM Member Fee (S$) | Non-member Fee (S$) | ||||
| Total Fee (S$) | Total Fee (S$) | |||||
| Fee/Pax (S$) | GST (S$) | including GST | Fee/Pax (S$) | GST (S$) | including GST | |
| Normal Fees | 540.00 | 37.80 | 577.80 | 600.00 | 42.00 | 642.00 |
| Early Bird Fees | To enjoy 10% discount off the fees above, please register four weeks before programme commencement date. | |||||
Enquiries : Lee Yoke Leng - 62485892 | 62466746, yokeleng@sim.edu.sg
Foreign participants sponsored by their companies, GST is not applicable. If payment is made by a Singapore-registered company, GST will apply.
Non-members are welcome to sign up for SIM membership to enjoy the discounted rate. To sign up for SIM Membership, please visit www.pd.sim.edu.sg/membership/overview, email membership@sim.edu.sg or call 6248 9489. To register for the programmes now, select the preferred programme run-dates below through the register icon. "Register", which will bring you to the registration page.
| Date | Time | Venue | Registration Closing Date | |
|---|---|---|---|---|
| 27/11/2020 - 27/11/2020 | 09.00 am - 5.00 pm | SIM Management House, 41 Namly Avenue, Singapore 267616 | Nov 13, 2020 | Register |