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The Conflict & Emotional Literacy Workshop©
Turning Bad Situations Good

SIM Professional Development (SIM PD) is the leading provider for adult learning, training and development for corporate and career development. We provide a wide range of quality executive programmes, corporate training, seminar and workshops in areas of soft skills training, leadership training, sales training, management training, personal effectiveness & productivity, project management training, strategy execution and forumation.

the conflict & emotional literacy workshop©


We live in a more connected world but we feel more isolated; we communicate with more people but dialogue less; we face more conflicts but are told to avoid them; we feel emotions but try to rationalise them away. We cannot manage others until we can manage ourselves. Gain literacy to deal with emotions and conflicts competently.

Benefits to You

Business Outcomes :

Participants will learn to better diagnose and resolve conflicts, leading to better outcomes and less wasted time and stress. This results in happier and more profitable people and organisations. 

Learning Outcomes :

  • Learn to identify and read people’s emotions before they express or hide how they really feel
  • Learn how people react when things go wrong and the implications these pre-programmed reactions have on achieving success
  • Learn to identify and deal with common sources of conflict including fears, afflictive emotions and overdone strengths
  • Learn to de-escalate tense situations to optimise decision making
  • Explore personal situations and solutions, and return to work uplifted and confident to face tough situations
Programme Outline
  • Tough situations and conflicts faced by participants
  • Afflictive emotions and antidotes
  • Coaching each other to understand sources of conflict
  • Motivation, behavior, concept and personal portrait of ‘overdone strengths’
  • Conflict sequence and de-escalation – Tactics review and practice 
  • Conflict and culture - Samsara and conflict reaction options
  • Using dialogue, negotiation and mediation to resolve conflict
  • Reading facial expressions, knowing it before they say it or lie
  • Dialogue clusters - Supporting each other going forward
Who Must Attend

Level 3 - New Managers
Level 4 - Managers
Level 5 - Senior Managers & Directors

Programme Leader

Peter Nixon is the creator of the Conflict & Emotional Literacy Workshop and author of Dialogue Gap, has helped thousands of senior executives and teams in over 50 countries manage difficult dialogues and achieve winning strategies that have transformed their careers and organisations. From a background in audit and negotiation Mr Nixon is now consulted on all sorts of key dialogues including matters in the Middle East, economic transformation, entrepreneurship, social justice, spiritual growth, commercial and personal success, environmental conflicts and diversity issues.  


SIM Member Fee  (S$)

Non-member Fee  (S$)

Fee/Pax (S$)

GST (S$)

Total Fee (S$)

Fee/Pax (S$)

GST (S$)

Total Fee (S$)

Normal Fees







To enjoy 10% EARLY BIRD DISCOUNT off the fees above, please register at least TWO weeks before registration closing date.
Terms & conditions applies ; please call to enquire.

Enquiries : Kathleen Tan - 62489407 | 62466746,

Foreign participants sponsored by their companies, GST is not applicable. If payment is made by a Singapore-registered company, GST will apply.

Non-members are welcome to sign up for SIM membership to enjoy the discounted rate. To sign up for SIM Membership, please visit, email or call 6248 9489. To register for the programmes now, select the preferred programme run-dates below through the register icon. "Register", which will bring you to the registration page.

DateTimeVenueRegistration Closing Date 
08/06/2020 - 09/06/202009.00 am - 5.00 pmSIM Management House, 41 Namly Avenue, Singapore 267616May 11, 2020 Register
19/10/2020 - 20/10/202009.00 am - 5.00 pmSIM Management House, 41 Namly Avenue, Singapore 267616Sep 21, 2020 Register