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Customer Experience With Human Design Thinking

SIM Professional Development (SIM PD) is the leading provider for adult learning, training and development for corporate and career development. We provide a wide range of quality executive programmes, corporate training, seminar and workshops in areas of soft skills training, leadership training, sales training, management training, personal effectiveness & productivity, project management training, strategy execution and forumation.

customer experience with human design thinking

Customer Experience with Human Design Med
In today's digitally disrupted environment, industries need to respond to fast-changing customer needs.

As a result, organisational structures are turned upside down and workers are systematically skilled-up for challenges that are far beyond their traditional job requirements.

What do leaders need to do in this context? How can they support the transformation of their organisation into agile cultures that can accelerate the adoption of a people-centred approach with a strong focus on the customer experience?

Find out more at this workshop on human design thinking.


• Build an Agile Learning Environment based on prototyping and testing ideas

• Discover the main phases of Human Design Thinking: Research, Define Opportunities, Ideate, Prototype – Test and finally Deliver

• Focus on a Customer-Centric approach, Outcomes and Customer Experience

• Engage Customers with Digital Solutions

'Alina is generous with her ideas, and pushes the edge in terms of getting us to rethink our core issues.

She is thoroughly engaging throughout our working relationship and we benefited from her depth of knowledge in customer experience and design thinking.'

Assistant Manager – Changi Airport Group


Alina RusuAlina Rusu is a Customer Experience Ambassador for the Asia Pacific and is an energetic learning & development professional. She is flexible and able to adapt and roll out content for a wide multicultural audience because of her consistent skills growth and working experience in Europe and Asia.

Her key areas of value are in adult learning, human design thinking methodology and business development.

Alina is an Italian based in Singapore since 2014. She has over 15 years’ working experience in large MNCs such as Adecco and Club Med.

Conviction: Be Solution Orientated – Test & Learn Fast

Date:April 3 & 4, 2019 (Wednesday & Thursday)
Time:9.30 am - 6 pm (9 am ferry from Tanah Merah Ferry Terminal)
Venue:Club Med Bintan
SIM Members$1,057.16*
(* per person on a twin-sharing basis)
Fees quoted are inclusive of 7% GST.

Register by March 1st, 2019

For more information, please contact Mei Yen/ Esther Tong on 6248 6137/ 6248 9449 or

Copyright 2018 Singapore Institute of Management. All rights reserved.
Photographs and videos may be taken during this event for news and publicity purposes.
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Who Must Attend

(Level 1) Administrative & Support     
(Level 2) Supervisors, Executive, & Emerging Managers     
(Level 3) New Managers     
(Level 4) Managers
(Level 5) Senior Managers & Directors
(Level 6) C-Suite


Member Fee :: SGD $1057.16
Non-Member Fee :: SGD $1378.16
Single Room Upgrade :: Additional SGD $66.00

Enquiries : Mei Yen/ Esther Tong - 62486137/ 62489449 | 62466746,