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Customer Experience With Human Design Thinking
|In today's digitally disrupted environment, industries need to respond to fast-changing customer needs.|
As a result, organisational structures are turned upside down and workers are systematically skilled-up for challenges that are far beyond their traditional job requirements.
What do leaders need to do in this context? How can they support the transformation of their organisation into agile cultures that can accelerate the adoption of a people-centred approach with a strong focus on the customer experience?
Find out more at this workshop on human design thinking.
|WHAT YOU CAN EXPECT|
• Build an Agile Learning Environment based on prototyping and testing ideas
• Discover the main phases of Human Design Thinking: Research, Define Opportunities, Ideate, Prototype – Test and finally Deliver
• Focus on a Customer-Centric approach, Outcomes and Customer Experience
• Engage Customers with Digital Solutions
|WHAT PARTICIPANTS LIKED|
ABOUT THE SPEAKER
|Fees quoted are inclusive of 7% GST.|
Register by March 1st, 2019
|Copyright 2018 Singapore Institute of Management. All rights reserved.|
Photographs and videos may be taken during this event for news and publicity purposes.
(Level 1) Administrative & Support
(Level 2) Supervisors, Executive, & Emerging Managers
(Level 3) New Managers
(Level 4) Managers
(Level 5) Senior Managers & Directors
(Level 6) C-Suite
Member Fee :: SGD $1057.16
Non-Member Fee :: SGD $1378.16
Single Room Upgrade :: Additional SGD $66.00
Enquiries : Mei Yen/ Esther Tong - 62486137/ 62489449 | 62466746, firstname.lastname@example.org