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Enhancing Critical Administrative Skills

SIM Professional Development (SIM PD) is the leading provider for adult learning, training and development for corporate and career development. We provide a wide range of quality executive programmes, corporate training, seminar and workshops in areas of soft skills training, leadership training, sales training, management training, personal effectiveness & productivity, project management training, strategy execution and forumation.

enhancing critical administrative skills


The constantly evolving workplace demands lifelong learning to acquire knowledge and skills, as well as develop a positive attitude to succeed in one’s job.  Administrative professionals need to diligently build competences that can satisfy the requirements of emerging business trends. You also need mental flexibility to adapt and keep pace with the rapidly changing customer preferences and information technologies. This course will help you strengthen three key skills for critical administrative effectiveness: personal, technical and interpersonal. You will learn to cultivate effective work habits and develop management desired qualities to prepare for promotional opportunities.

Benefits to You


At the end of the programme, participants will be able to:

         Manage four key areas that affect personal effectiveness

         Build five management desired qualities for advancement

         Develop skills to harness information technologies to maximise productivity

         Enhance communication with listening, questioning and informing skills

         Contribute as a team player for win-win teamwork

Programme Outline

Key Topics

Advancing Personal Skills

1.      Managing Personal Effectiveness

         Discovering the Key to Growth

         Building the Vital Components

         Conducting a Personal Audit

2.      Building Self-Esteem

         Harnessing Self Image Visualisation

         Practising Positive Self Talk

         Constructing a Personal Mission Statement

3.      Preparing for Opportunities

         Defining Success

         Cultivating Effective Habits

         Developing Management Desired Qualities 

 Enhancing Technical Skills

 4.      Enhancing Communication

         Heightening Listening Skills

         Employing Probing Skills

         Improving Informing Skills

 5.      Managing Information Technology

         Mining Data for Insights

         Supporting Impactful Presentations

         Practising Technology Etiquette

 6.      Handling Confidentiality

         Appreciating Confidentiality

         Observing Verbal Confidentiality

         Protecting Document Confidentiality

7.      Organising Meetings

         Managing Supervisor’s Diary

         Making Travel Arrangements

         Assembling a Meeting Checklist

 Enriching Interpersonal Skills

 8.      Managing Personalities

         Analysing Personalities

         Identifying Your Personality Type

         Bridging Personality Differences

9.      Building Win-Win Teamwork

         Leveraging Diversity for Synergy

         Recognising Interdependence

         Achieving Win-Win Outcomes

 10.      Taking Ownership

         Setting Goals

         Outlining Actions

         Determining Deadlines


Workshop based, participants will engage in group and individual projects that simulate work situations.  Case studies and videos will be employed where appropriate to enhance learning.  This workshop promises fun as you learn!

Who Must Attend

(Level 1) Administrative & Support     
(Level 2) Supervisors, Executive, & Emerging Managers     

Programme Leader
Dr. Mark Loo holds a PhD in Management (Marketing) as well as trainer certifications from US, Canada and UK where he earned certification in Sales Training and Field Sales Management.   He has worked in sales and marketing positions in diverse industries including office automation, multilevel marketing, advertising consulting, education and professional training.   Since he started histraining consultancy in 1995, he has been customizing solutions to help in-house clients enhance productivity, and designing public programmes to help individuals enhance skills in marketing, management and administrative effectiveness.His training assignments has taken him to countries such as Brunei, Canada, China, Hong Kong, Indonesia, Malaysia, Mauritius, Singapore and Thailand.Dr. Loo has written six distance education manuals, and presented and published papers in e-Commerce, Negotiation Styles of Malays, Indians and Chinese and Islamic Banking. He has taught MBA programmes for international universities from UK, US, Australia and Netherlands. His current interests include social media marketing and diversity management. He has conducted training programs in English, Malay and Chinese. Dr. Loo has been designing and delivering programmes for the Singapore Institute of Management since 1997/98.
CategorySIM Member Fee  (S$)Non-member Fee  (S$)
  Total Fee (S$)   Total Fee (S$) 
Fee/Pax (S$)GST (S$) including GSTFee/Pax (S$)GST (S$) including GST
Normal Fees500.0035.00535.00600.0042.00642.00
Early Bird Fees450.0031.50481.50540.0037.80577.80
- terms & conditions applies; please call to enquire.
Early Bird Fees closing date :
Early Bird Fees closing date for the programme :
Prog Scheduled DateRegister & Pay by
18 & 19 Jul 201930/05/2019

Enquiries : Grace Tan - 62489414 | 62466746,

Foreign participants sponsored by their companies, GST is not applicable. If payment is made by a Singapore-registered company, GST will apply.

Non-members are welcome to sign up for SIM membership to enjoy the discounted rate. To sign up for SIM Membership, please visit, email or call 6248 9489. To register for the programmes now, select the preferred programme run-dates below through the register icon. "Register", which will bring you to the registration page.

DateTimeVenueRegistration Closing Date 
27/07/2020 - 28/07/202009.00 am - 5.00 pmSIM Management House, 41 Namly Avenue, Singapore 267616Jun 29, 2020 Register