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Enhancing Critical Administrative Skills
The constantly evolving workplace demands lifelong learning to acquire knowledge and skills, as well as develop a positive attitude to succeed in one’s job. Administrative professionals need to diligently build competences that can satisfy the requirements of emerging business trends. You also need mental flexibility to adapt and keep pace with the rapidly changing customer preferences and information technologies. This course will help you strengthen three key skills for critical administrative effectiveness: personal, technical and interpersonal. You will learn to cultivate effective work habits and develop management desired qualities to prepare for promotional opportunities.
Objectives
At the end of the programme, participants will be able to:
� Manage four key areas that affect personal effectiveness
� Build five management desired qualities for advancement
� Develop skills to harness information technologies to maximise productivity
� Enhance communication with listening, questioning and informing skills
� Contribute as a team player for win-win teamwork
Key Topics
Advancing Personal Skills
1. Managing Personal Effectiveness
� Discovering the Key to Growth
� Building the Vital Components
� Conducting a Personal Audit
2. Building Self-Esteem
� Harnessing Self Image Visualisation
� Practising Positive Self Talk
� Constructing a Personal Mission Statement
3. Preparing for Opportunities
� Defining Success
� Cultivating Effective Habits
� Developing Management Desired Qualities
Enhancing Technical Skills
4. Enhancing Communication
� Heightening Listening Skills
� Employing Probing Skills
� Improving Informing Skills
5. Managing Information Technology
� Mining Data for Insights
� Supporting Impactful Presentations
� Practising Technology Etiquette
6. Handling Confidentiality
� Appreciating Confidentiality
� Observing Verbal Confidentiality
� Protecting Document Confidentiality
7. Organising Meetings
� Managing Supervisor’s Diary
� Making Travel Arrangements
� Assembling a Meeting Checklist
Enriching Interpersonal Skills
8. Managing Personalities
� Analysing Personalities
� Identifying Your Personality Type
� Bridging Personality Differences
9. Building Win-Win Teamwork
� Leveraging Diversity for Synergy
� Recognising Interdependence
� Achieving Win-Win Outcomes
10. Taking Ownership
� Setting Goals
� Outlining Actions
� Determining Deadlines
Methodology
Workshop based, participants will engage in group and individual projects that simulate work situations. Case studies and videos will be employed where appropriate to enhance learning. This workshop promises fun as you learn!
(Level 1) Administrative & Support
(Level 2) Supervisors, Executive, & Emerging Managers
Category | SIM Member Fee (S$) | Non-member Fee (S$) | ||||
Total Fee (S$) | Total Fee (S$) | |||||
Fee/Pax (S$) | GST (S$) | including GST | Fee/Pax (S$) | GST (S$) | including GST | |
Normal Fees | 500.00 | 35.00 | 535.00 | 600.00 | 42.00 | 642.00 |
Early Bird Fees | 450.00 | 31.50 | 481.50 | 540.00 | 37.80 | 577.80 |
10% DISCOUNT OFF THE FEES ABOVE | ||||||
- terms & conditions applies; please call to enquire. | ||||||
Early Bird Fees closing date : | ||||||
Early Bird Fees closing date for the programme : | ||||||
Prog Scheduled Date | Register & Pay by | |||||
18 & 19 Jul 2019 | 30/05/2019 |
Enquiries : Grace Tan - 62489414 | 62466746, gracetan@sim.edu.sg
Foreign participants sponsored by their companies, GST is not applicable. If payment is made by a Singapore-registered company, GST will apply.
Non-members are welcome to sign up for SIM membership to enjoy the discounted rate. To sign up for SIM Membership, please visit www.pd.sim.edu.sg/membership/overview, email membership@sim.edu.sg or call 6248 9489. To register for the programmes now, select the preferred programme run-dates below through the register icon. "Register", which will bring you to the registration page.
Date | Time | Venue | Registration Closing Date | |
---|---|---|---|---|
18/07/2019 - 19/07/2019 | 09.00 am - 5.00 pm | SIM Management House, 41 Namly Avenue, Singapore 267616 | Jun 27, 2019 | Register |