Enhancing Critical Administrative Skills

Key Topics

Advancing Personal Skills

1.      Managing Personal Effectiveness

�         Discovering the Key to Growth

�         Building the Vital Components

�         Conducting a Personal Audit

2.      Building Self-Esteem

�         Harnessing Self Image Visualisation

�         Practising Positive Self Talk

�         Constructing a Personal Mission Statement

3.      Preparing for Opportunities

�         Defining Success

�         Cultivating Effective Habits

�         Developing Management Desired Qualities 

 Enhancing Technical Skills

 4.      Enhancing Communication

�         Heightening Listening Skills

�         Employing Probing Skills

�         Improving Informing Skills

 5.      Managing Information Technology

�         Mining Data for Insights

�         Supporting Impactful Presentations

�         Practising Technology Etiquette

 6.      Handling Confidentiality

�         Appreciating Confidentiality

�         Observing Verbal Confidentiality

�         Protecting Document Confidentiality

7.      Organising Meetings

�         Managing Supervisor’s Diary

�         Making Travel Arrangements

�         Assembling a Meeting Checklist

 Enriching Interpersonal Skills

 8.      Managing Personalities

�         Analysing Personalities

�         Identifying Your Personality Type

�         Bridging Personality Differences

9.      Building Win-Win Teamwork

�         Leveraging Diversity for Synergy

�         Recognising Interdependence

�         Achieving Win-Win Outcomes

 10.      Taking Ownership

�         Setting Goals

�         Outlining Actions

�         Determining Deadlines

Methodology

Workshop based, participants will engage in group and individual projects that simulate work situations.  Case studies and videos will be employed where appropriate to enhance learning.  This workshop promises fun as you learn!