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Practical Communicative Management Skills

SIM Professional Development (SIM PD) is the leading provider for adult learning, training and development for corporate and career development. We provide a wide range of quality executive programmes, corporate training, seminar and workshops in areas of soft skills training, leadership training, sales training, management training, personal effectiveness & productivity, project management training, strategy execution and forumation.


practical communicative management skills


As valued staff working in the organization, it is important to understand yourself, others, and bosses. All of us are leaders in our own right and it is crucial to know how to manage the team dynamics to be effective. This programme empowers you with practical skills on getting along with your colleagues, teams, or bosses with various skillsets.

Benefits to You
Business Outcomes
•To have happy and motivated employees in the organisation.
•To be communicative, effective, and influential team player or a leader
•To be able to manage work teams and bosses positively and effectively

Learning Outcomes
Through discussion groups, role plays, pair-work, and activities, you will learn
•to manage yourself with the right skillsets at the workplace
•to be a good coach and delegator of tasks to your juniors
•to manage your colleagues and boss more professionally
•to engage people more effectively by listening to them and be genuinely interested in them
•To be able to communicate clearly 
•To give and receive constructive feedback to promote greater team unity
•To write effectively and clearly
Programme Outline
1.Managing Self 
oClarifying your role and areas of responsibility
oUnderstanding what is urgent versus important
oLearning to how manage time and multi-task effectively
oLearning how to survive at the workplace 
oUnderstanding yourself through personality profile and identifying your strengths and blindspots
oRecognising and building on your strengths 
oPlanning your career options 
oLearning to keep abreast of technologies

2.Managing Others 
oUnderstanding the Circle of Concern, the Circle of Influence & the Circle of Control
oLearning the art of engaging people with your EQ
oLearning the art of making people like you 
oMastering the art of listening
oMastering motivational techniques 

3.Managing Upwards
oManaging one’s boss
oBecoming an effective intermediary between your boss & colleagues
oLearning not to be caught in the crossfire with your bosses
oKnowing how to multi-task and prioritise
oLearning the art of winning trust

4.Managing Team Dynamics
oGiving and receiving constructive feedback
oCommunicating effectively in the team
oAdopting win-win strategies

5.Managing Communication
oPlanning Your Writing 
oOrganising Your Contents
oWrite Concisely & Clearly In Plain English
oCommunicating with the Right Tone
Who Must Attend

(Level 1) Administrative & Support     
(Level 2) Supervisors, Executive, & Emerging Managers     
(Level 3) New Managers     

Programme Leader
Tricia Poon is a teacher, trainer, and clinical counsellor with more than twenty years of experience. She has been working with people of diverse backgrounds, personalities, and nationalities. These opportunities have translated to an added advantage in understanding and communicating with people effectively. 

As a teacher, students and participants, not only enjoy her innovative pedagogy, but she is also well-loved by them.  Her teaching style also reflects her personality: engaging, energetic, and enthusiastic. She was a guest speaker at the NUS Medical School and inspired students with her passion and zeal.

As a trainer, she has conducted various business and counselling courses both regionally and locally. At the community level, she has also conducted various communication and counselling workshops.

In addition, Ms Poon holds a Master of Arts in Clinical Counselling (TCA College), a Postgraduate Diploma in Counselling (University of Wales), Master of Arts in Intercultural Studies (TCA College), as well as a Bachelor in Business Administration (NUS).

She believes in empowering people to learn, and she hopes to inspire, impact, and influence people to have a love and passion for learning and life.
CategorySIM Member Fee  (S$)Non-member Fee  (S$)
  Total Fee (S$)   Total Fee (S$) 
Fee/Pax (S$)GST (S$) including GSTFee/Pax (S$)GST (S$) including GST
Normal Fees







Early Bird FeesTo enjoy 10% discount off the fees above, please register four weeks before programme commencement date.

Enquiries : Grace Tan - 62489414 | 62466746,