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Assertiveness Skills For Managers

SIM Professional Development (SIM PD) is the leading provider for adult learning, training and development for corporate and career development. We provide a wide range of quality executive programmes, corporate training, seminar and workshops in areas of soft skills training, leadership training, sales training, management training, personal effectiveness & productivity, project management training, strategy execution and forumation.

assertiveness skills for managers

Introduction

This programme is designed to highlight the need to demonstrate assertive behaviour and how it impacts overall performance.  You will learn to interact more effectively with people and manage your relationship with others with greater confidence and authority.

Benefits to You

Business Outcome

Being assertive means communicating your needs, wants and opinion to others in a direct and tactful manner, while at the same time receptive to their needs and without being confrontational or aggressive.

Learning Outcome

You cannot manage effectively if you feel uncomfortable saying ‘NO’ to your employees and are afraid to influence upwards and shy away from conflicts.  Participants will learn to:

take charge in their jobs 

handle conflicts with strength and decisiveness 

get tasks accomplished while maintaining effective relationships 

make requests and refuse others 

negotiate diplomatically 

influence others without being coercive or manipulative

Programme Outline
  • What is Assertiveness ?
    • The philosophy of assertion
    • Three response styles – Assertive, passive, aggressive
  • How did we Become Non-assertive?
    • Coping mechanisms
    • Expectations of others and self
  • Become Assertive
    • Changing your self-limiting beliefs
    • Identifying and owning your own wants
    • Building your self-confidence
    • Coping with criticism, anger and guilt
    • Taking charge of your environment
  • Verbal Assertion
    • Assertive communication options
    • Which skills to use and when
  • Assertive Management
    • Managing conflict
    • Giving and receiving performance feedback
    • Clear contracting, setting goals and follow-up
  • Managing Relationships at Work
    • You and your boss, subordinates and co-workers
  • Influencing Skills
    • Personal power
    • Getting others to heed your advice

       As part of the training and learning during this course, photography and/or video recording of participants in action will be done.

Who Must Attend
(Level 2) Supervisor, Executive, & Emerging Managers
(Level 3) New Managers
(Level 4) Managers
Programme Leader
Gaik Lim is a highly experienced and highly-rated trainer with over 20 years of professional and personal experience.  She enjoys training and brings to her programmes interesting experiences gained from her work with corporations in the private and public sectors. Given her vast experiences, she hosted formal dinner and functions for ambassadors, diplomats and top senior corporate executives in various countries.  With her enthusiasm and intense interest in her training programmes, Gaik stood out and is one of the recipients of the SIM’s Top 10 Trainers 2015.  Gaik also conducts her training programmes in Hong Kong, Korea, Australia, Malaysia, Thailand and Brunei.
Registration
CategorySIM Member Fee  (S$)Non-member Fee  (S$)
  Total Fee (S$)   Total Fee (S$) 
Fee/Pax (S$)GST (S$) including GSTFee/Pax (S$)GST (S$) including GST
Normal Fees750.0052.50802.50900.0063.00963.00
Early Bird Fees675.0047.25722.25810.0056.70866.70
10% DISCOUNT OFF THE FEES ABOVE
- terms & conditions; please call to enquire.
Early Bird Fees closing date:
Early Bird Fees closing date for the programme :
Prog Scheduled Date Register & Pay by
27 Feb - 1 Mar 2019 13/02/0219
13 - 15 May 2019 01/04/2019
21 - 23 Aug 2019 10/07/2019
4 - 6 Nov 2019 23/09/2019

Enquiries : Grace Tan - 62489414 | 62466746, gracetan@sim.edu.sg

Foreign participants sponsored by their companies, GST is not applicable. If payment is made by a Singapore-registered company, GST will apply.

Non-members are welcome to sign up for SIM membership to enjoy the discounted rate. To sign up for SIM Membership, please visit www.pd.sim.edu.sg/membership/overview, email membership@sim.edu.sg or call 6248 9489. To register for the programmes now, select the preferred programme run-dates below through the register icon. "Register", which will bring you to the registration page.

DateTimeVenueRegistration Closing Date 
04/11/2019 - 06/11/201909.00 am - 5.00 pmSIM Management House, 41 Namly Avenue, Singapore 267616Oct 21, 2019 Register