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Assertiveness Skills Essentials

SIM Professional Development (SIM PD) is the leading provider for adult learning, training and development for corporate and career development. We provide a wide range of quality executive programmes, corporate training, seminar and workshops in areas of soft skills training, leadership training, sales training, management training, personal effectiveness & productivity, project management training, strategy execution and forumation.

assertiveness skills essentials

Introduction
Dealing with criticisms and objections from customers/colleagues requires specific communication skills. This workshop enables you to acquire these skills to assert appropriately and confidently at work.
Benefits to You

Learn to:

  • disagree with others without getting aggressive
  • deal with criticisms
  • manage objections
  • handle upset customers
  • diffuse anger
  • apologise appropriately
  • say no without offending others
  • listen actively
Programme Outline
  • What is Assertiveness?
    • What it means to be assertive
    • Why people tend to be passive
  • Patterns in Behaviour
    • Body language in assertiveness
    • Cultural differences and their impact on assertiveness
  • Active Listening Skills
    • Why we need to listen actively ?
    • Listening actively
  • Managing Conflict
    • Working towards a win-win approach
  • Learning to be Assertive
    • Knowing what you want
    • Setting limits
    • Respecting the rights of others
    • Knowing when to let go  
  • Skills in being Assertively
    • Types of assertiveness techniques and when to use them
    • Skills practice using work-related situations

Learning Features

An interactive course that involves group work, individual and group exercises, video discussions, case studies and role play based on work-related situations.

Who Must Attend
(Level 1) Admin & Support
(Level 2) Supervisor, Executive, & Emerging Managers
Programme Leader
Gaik Lim is a highly experienced and highly-rated trainer with over 20 years of professional and personal experience.  She enjoys training and brings to her programmes interesting experiences gained from her work with corporations in the private and public sectors. Given her vast experiences, she hosted formal dinner and functions for ambassadors, diplomats and top senior corporate executives in various countries.  With her enthusiasm and intense interest in her training programmes, Gaik stood out and is one of the recipients of the SIM’s Top 10 Trainers 2015.  Gaik also conducts her training programmes in Hong Kong, Korea, Australia, Malaysia, Thailand and Brunei.
Registration

 

 SIM Member Fee  (S$)Non-member Fee  (S$)
 including GST including GST
Normal Fees642.00770.40
Early Bird Fees10% DISCOUNT OFF THE FEES ABOVE
 
Prog Scheduled DateRegister & Pay by
28 & 29 Mar 201914/02/2019
27 & 28 Jun 201916/05/2019
26 & 27 Sep 201915/08/2019

Enquiries : Kathleen Tan - 6248 9407 | 62466746, kathleentan@sim.edu.sg

Foreign participants sponsored by their companies, GST is not applicable. If payment is made by a Singapore-registered company, GST will apply.

Non-members are welcome to sign up for SIM membership to enjoy the discounted rate. To sign up for SIM Membership, please visit www.pd.sim.edu.sg/membership/overview, email membership@sim.edu.sg or call 6248 9489. To register for the programmes now, select the preferred programme run-dates below through the register icon. "Register", which will bring you to the registration page.

DateTimeVenueRegistration Closing Date 
27/06/2019 - 28/06/201909.00 am - 5.00 pmSIM Management House, 41 Namly Avenue, Singapore 267616Jun 20, 2019 Register
30/09/2019 - 01/10/201909.00 am - 5.00 pmSIM Management House, 41 Namly Avenue, Singapore 267616Sep 16, 2019 Register