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Practical Management Skills For The Executive And Senior Secretaries
As an important member of the team, an effective secretary must maintain high levels of service delivery to achieve the organisation’s objectives. This programme highlights the importance of your role and aims to prepare you with the necessary information to handle your duties and manage the demands of your role successfully.
At this intensive programme, you will learn to:
- manage your key roles and identify key tasks to achieve peak performance
- manage the office more efficiently through application of key management concepts like teamwork, leadership, assertiveness and EQ Skills
- be a good coach and delegate tasks to your ‘juniors’ confidently, tactfully and tactically
- take feedback and criticisms positively and give timely constructive feedback to promote greater team effort
- be a respected team leader and good role model, and win the respect and trust of subordinates, colleagues and bosses
- know how to communicate more effectively and sharpen your communication skills
Know your Role as an Executive Secretary / Personal Assistant
- The executive secretary / personal assistant as an ideal ‘office manager’ and team leader
- Skills for ‘survival’ and managing your future (globalisation!)
- Your place in the ‘lean’ and ‘mean’ organizations
- Creating a positive and harmonious working environment
Becoming a Team Leader and Motivational Techniques
- Becoming an effective team leader and managing more professionally
- Enhancing working relationships with bosses, peers and secretaries/administrative assistants
- Maintaining peoples self-esteem and adopt win-win strategies
Approach to a Better Working Relationship with Bosses
- Understanding bosses expectations
- Know how to prioritise and stay focus
Positive EQ Skills: Tact and Skills in Handling People
- IQ vs. EQ: What it means to your career!
- Putting EQ to work at the workplace!
How to Present and Communicate Your Ideas more Professionally to Management
- The Dos and Donts of Effective Written Communication
- The Importance of writing in Clear and Unambiguous internationally acceptable English
- The “ABCs” of Writing Techniques (Case Exercise)
- Language Use and Active Vocabulary: Clarity and Precision
- Say It Right: Pronouncing and articulating words and phonemes correctly in Standard English (British Model)
- Knowing the 44 phonetic symbols (phonemes) and standard speech sounds (International Phonetic Alphabet) (IPA)
How to Take Criticisms and Give Constructive Criticisms Positively
- Taking unfair criticisms positively without being defensive
- Giving constructive criticisms to promote team effort
- Knowing the differences between aggressive, passive, assertive and manipulative behaviour styles
- Feedback: Prescriptive and objective language
Level 1: Admin & Support
Level 2: Supervisor, Executive & Emerging Managers
Senior administrative professionals including executive / senior secretaries, personal assistants, and other senior administrative professionals reporting to senior / middle management.
| Category | SIM Member Fee (S$) | Non-member Fee (S$) | ||||
| Total Fee (S$) | Total Fee (S$) | |||||
| Fee/Pax (S$) | GST (S$) | including GST | Fee/Pax (S$) | GST (S$) | including GST | |
| Normal Fees | 450.00 | 31.50 | 481.50 | 520.00 | 36.40 | 556.40 |
| Early Bird Fees | 405.00 | 28.35 | 433.35 | 468.00 | 32.76 | 500.76 |
| 10% DISCOUNT OFF THE FEES ABOVE | ||||||
| - terms & conditions; please call to enquire. | ||||||
| Early Bird Fees closing date: | ||||||
| Early Bird Fees closing date for the programme : | ||||||
| Prog Scheduled Date | Register & Pay by | |||||
| 11 & 12 Mar 2019 | 28/01/2019 | |||||
| 23 & 24 May 2019 | 11/04/2019 | |||||
| 1 & 2 Jul 2019 | 20/05/2019 | |||||
| 9 & 10 Sep 2019 | 29/07/2019 | |||||
| 18 & 19 Nov 2019 | 07/10/2019 | |||||
SkillsFuture Credit is applicable for Singapore Citizens aged 25 years old and above
Enquiries : Grace Tan - 62489414 | 62466746, gracetan@sim.edu.sg
Foreign participants sponsored by their companies, GST is not applicable. If payment is made by a Singapore-registered company, GST will apply.
Non-members are welcome to sign up for SIM membership to enjoy the discounted rate. To sign up for SIM Membership, please visit www.pd.sim.edu.sg/membership/overview, email membership@sim.edu.sg or call 6248 9489. To register for the programmes now, select the preferred programme run-dates below through the register icon. "Register", which will bring you to the registration page.