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Practical Management Skills For The Executive & Senior Secretaries
As an important member of the team, an effective secretary must maintain high levels of service delivery to achieve the organisation’s objectives. This programme highlights the importance of your role and aims to prepare you with the necessary information to handle your duties and manage the demands of your role successfully.
At this two-day programme, you will learn to:
- manage your key roles and identify key tasks to achieve peak performance
- manage the office more efficiently through application of key management concepts like human relations skills, better spoken communication, leadership, assertiveness and feedback skills
- be a good team player and work in harmony with your colleagues and bosses
- take feedback and criticisms positively and give timely constructive feedback to promote greater team effort
- be a respected team leader and good role model, and win the respect and trust of subordinates, colleagues and bosses
- know how to become more articulate and sharpen your communication skills
Know your Role as an Secretary / Personal Assistant
- The secretary / personal assistant as a role model, amiable colleague and team leader
- Skills for ‘survival’ and managing your career
- Your place in the ‘lean’ and ‘mean’ organisations
- Creating a conducive and harmonious working environment
Becoming a Team Leader and Motivational Techniques
- Becoming an effective team leader and working more harmoniously with colleagues
- Enhancing working relationships with bosses, colleagues and secretaries/administrative assistants
- Boost people's self-esteem and adopt win-win strategies
Approach to a Better Working Relationship with Bosses
- Understanding bosses' expectations
- Know how to prioritise and stay focus - urgent and important
Positive EQ Skills: Tact and Skills in Handling People
- IQ vs. EQ: What it means to your career!
- Putting practical human relations to work at the workplace!
How to Present and Communicate Your Ideas more Professionally to Management
- Becoming a more effective communicator - written and spoken
- The Importance of writing in Clear and Unambiguous internationally acceptable English
- The “ABCs” of Writing Techniques - Editing
- Language Use and Active Vocabulary: Clarity and Precision
- Say It Right: Pronouncing and articulating everyday words and phonemes correctly in Standard English (British Model)
- Knowing the 44 phonetic symbols (phonemes) and standard speech sounds (International Phonetic Alphabet) (IPA)
How to Take Criticisms and Give Constructive Criticisms Positively
- Taking unfair criticisms positively without being defensive
- Giving constructive criticisms to promote team effort
- Knowing the differences between aggressive, passive, assertive and manipulative behaviour styles
- Receiving Feedback: Its importance and mental resilience
Level 1: Admin & Support
Level 2: Supervisor, Executive & Emerging Managers
Senior administrative professionals including executive / senior secretaries, personal assistants, and other senior administrative professionals reporting to senior / middle management.
| SIM Member Fee (S$) | Non-member Fee (S$) | |||||
| Total Fee (S$) | Total Fee (S$) | |||||
| Fee/Pax (S$) | GST (S$) | including GST | Fee/Pax (S$) | GST (S$) | including GST | |
| Normal Fees | 450.00 | 31.50 | 481.50 | 520.00 | 36.40 | 556.40 |
| Early Bird Fees | To enjoy 10% discount off the fees above, please register four weeks before programme commencement date. | |||||
SKILLSFUTURE CREDIT (SFC) is applicable for Singapore Citizens aged 25 years old and above.
Enquiries : Grace Tan - 62489414 | 62466746, gracetan@sim.edu.sg