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Practical Management Skills For The Executive & Senior Secretaries

SIM Professional Development (SIM PD) is the leading provider for adult learning, training and development for corporate and career development. We provide a wide range of quality executive programmes, corporate training, seminar and workshops in areas of soft skills training, leadership training, sales training, management training, personal effectiveness & productivity, project management training, strategy execution and forumation.

practical management skills for the executive & senior secretaries

Introduction

As an important member of the team, an effective secretary must maintain high levels of service delivery to achieve the organisation’s objectives. This programme highlights the importance of your role and aims to prepare you with the necessary information to handle your duties and manage the demands of your role successfully.

Benefits to You

At this two-day programme, you will learn to:

  • manage your key roles and identify key tasks to achieve peak performance
  • manage the office more efficiently through application of key management concepts like human relations skills, better spoken communication, leadership, assertiveness and feedback skills
  • be a good team player and work in harmony with your colleagues and bosses
  • take feedback and criticisms positively and give timely constructive feedback to promote greater team effort
  • be a respected team leader and good role model, and win the respect and trust of subordinates, colleagues and bosses
  • know how to become more articulate and sharpen your communication skills
Programme Outline

Know your Role as an Secretary / Personal Assistant

  • The secretary / personal assistant as a role model, amiable colleague and team leader
  • Skills for ‘survival’ and managing your career
  • Your place in the ‘lean’ and ‘mean’ organisations
  • Creating a conducive and harmonious working environment

Becoming a Team Leader and Motivational Techniques

  • Becoming an effective team leader and working more harmoniously with colleagues
  • Enhancing working relationships with bosses, colleagues and secretaries/administrative assistants
  • Boost people's self-esteem and adopt win-win strategies

Approach to a Better Working Relationship with Bosses

  • Understanding bosses' expectations
  • Know how to prioritise and stay focus - urgent and important

Positive EQ Skills: Tact and Skills in Handling People

  • IQ vs. EQ: What it means to your career!
  • Putting practical human relations to work at the workplace!

How to Present and Communicate Your Ideas more Professionally to Management

  • Becoming a more effective communicator - written and spoken
  • The Importance of writing in Clear and Unambiguous internationally acceptable English
  • The “ABCs” of Writing Techniques - Editing
  • Language Use and Active Vocabulary: Clarity and Precision
  • Say It Right: Pronouncing and articulating everyday words and phonemes correctly in Standard English (British Model)
  • Knowing the 44 phonetic symbols (phonemes) and standard speech sounds (International Phonetic Alphabet) (IPA)  

How to Take Criticisms and Give Constructive Criticisms Positively

  • Taking unfair criticisms positively without being defensive
  • Giving constructive criticisms to promote team effort
  • Knowing the differences between aggressive, passive, assertive and manipulative behaviour styles
  • Receiving Feedback: Its importance and mental resilience
Who Must Attend

Level 1: Admin & Support
Level 2: Supervisor, Executive & Emerging Managers

Senior administrative professionals including executive / senior secretaries, personal assistants, and other senior administrative professionals reporting to senior / middle management.

Programme Leader
Tan Teck Huat is a management trainer, professional speaker, speech and voice trainer. To date, he has conducted more than 2,500 public seminars and in-house courses for various educational institutions in Singapore and overseas. Mr Tan has also conducted more than 500 seminars relating to secretarial training and education in Singapore and the ASEAN region. He has been a regular course leader for SIM since 1976.    
 
He is the author of two books: (1) “Phonics and Phonetics for Parents, Tutors and Teachers”, and (2) “Better Spoken English: Phonics, Phonetics And Voice Training”. His professional qualifications and training embrace marketing, business administration, speech, voice and English phonetics, and public speaking.   
 
He was also the Founder President of SIM Toastmasters in 1984/5; a Gold Medallist cum Diploma (Public Speaking) from LAMDA (UK), and the Teachers Diploma in Public Speaking (Guildhall, UK).
Registration
 SIM Member Fee  (S$)Non-member Fee  (S$)
  Total Fee (S$)   Total Fee (S$) 
Fee/Pax (S$)GST (S$) including GSTFee/Pax (S$)GST (S$) including GST
Normal Fees450.0031.50481.50520.0036.40556.40
Early Bird FeesTo enjoy 10% discount off the fees above, please register four weeks before programme commencement date.


SKILLSFUTURE CREDIT (SFC) is applicable for Singapore Citizens aged 25 years old and above.

Enquiries : Grace Tan - 62489414 | 62466746, gracetan@sim.edu.sg