SIM Professional Development

Customised Programmes

ESTABLISHING EFFECTIVE SERVICE LEVEL AGREEMENT

An effective SLA is an excellent mechanism for creating common understanding between service providers and their customers about services and service delivery. However, establishing a comprehensive and effective SLA can be a complex undertaking. Find out how here.

IMAGE PLUS! CUSTOMER CARE EXCELLENCE

Explores ways that you can make an impact, either face to face or on the telephone, and how to ensure colleagues within your organisation support you effectively in supplying an added value service to every customer.

Job of The Chief Executive

SIM-RMIT Master of Finance


Fully taught by faculty from RMIT's School of Economics, Finance and Marketing, this post-graduate degree's strong emphasis on practical and quantitative applications primes you for a sterling career in finance. Take your next step here at SIM. Application is now open.

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